TERMS OF USE | SORAMIMI Studio

/ By submitting a booking request, you are deemed to have agreed to these Terms of Use./

1. Confirmed Booking.

To request a confirmed booking, please check the availability on our calendar and select your desired date and time to apply.

Your booking is officially confirmed upon our sending of the booking confirmation email and invoice (PDF).

Bookings can be made from 3 months up to 1 day prior to your intended date of use.

Business hours are 8:00–22:00. Bookings outside of these hours will incur a 20% surcharge.

Depending on the nature of the shoot, we may need to verify details before confirming the booking. Please note that we reserve the right to decline booking requests based on the content.

2. Tentative Booking.

To request a tentative booking, please check the availability on our calendar and select your desired date and time to apply.

We will send you an estimate upon receiving your tentative booking request.

Tentative bookings can be requested up to 3 months in advance. You may request a tentative booking for up to 2 time slots, with a maximum of 12 hours per slot.

If the tentative booking is not confirmed by 7 days prior to the reserved date, it will be automatically canceled.

Tentative bookings are not guaranteed. If a confirmed booking request is received for the same time slot, your tentative booking may be canceled. We strongly encourage you to finalize your booking as soon as possible.

3. Location Scout / Studio Visit.

To request a location scout / studio visit, please check the availability on our calendar and select your desired date and time.

A standard visit is generally limited to 30 minutes. For visits exceeding 30 minutes, an additional fee of ¥3,300 per 30 minutes will apply.

If a booking is made for the same time slot, we may ask you to reschedule your visit.

Location scouting is strictly for viewing and taking measurements. Shooting or using studio equipment is not permitted.

4. Cancellations.

If you cancel after your booking is confirmed, the following cancellation fees will apply:

7 days or more before: Free

4–6 days before: 50%

2–3 days before: 80%

Same day - 1 day before: 100%

Cancellations are accepted via our contact form or by replying to the booking confirmation email.

Cancellations due to train delays, bad weather, or other similar reasons are also subject to the standard cancellation policy.

*Cancellation fees are calculated based on the plan selected at the time of booking.

*If the cancelled time slot is rebooked, the cancellation fee may be refunded.

5. Studio Usage on the Day.

Please handle all equipment, furniture, and studio facilities with care. After use, please perform a basic cleanup and restore the studio to its original condition before checking out.

Please be mindful of your volume out of consideration for our neighbors. Any behavior that causes a nuisance or leads to complaints is strictly prohibited.

Please be careful when eating or drinking. If you do not use our waste disposal service, you must take all your trash with you (the waste disposal service is available for an additional ¥550/45L bag).

The use of open flames, noise-generating activities, actions that risk damage, dust-generating work, adult content involving sexual acts, content violating public order and morals, and shoots infringing upon the rights of the studio or third parties are strictly prohibited under any circumstances.

Please consult with us in advance if your shoot involves liquids, animals, plants, dancing, eating/drinking in the cyclorama area, or playing/generating sound with musical instruments. For any other activities not listed, please inquire beforehand.

All forms of smoking, including e-cigarettes, are strictly prohibited (the entire studio and shared building areas are non-smoking). If smoking is discovered, your session will be terminated immediately, and you will be asked to leave.

Extensions on the day are only possible if there are no prior or subsequent bookings. Please notify us in advance if you wish to extend. Unauthorized extensions will be charged at double the standard rate.

For safety, security, and usage monitoring, we may review security camera footage as necessary. If requested by the user to verify damages, stains, or compensation claims, we will review the relevant footage for a handling fee of ¥10,000. If the review confirms mutual agreement and no issues are found, this fee will be refunded.

6. Payment.

① Advance Payment

Upon reviewing your application and confirming the booking, we will email you an invoice (PDF).
Please complete the bank transfer by 15:00 on the day before your booking. If the day before falls on a weekend or public holiday, please transfer by 15:00 on the last preceding business day.
If payment is not confirmed by the deadline, it will be changed to an on-site payment on the day of the shoot. Any price differences due to on-the-day extensions or paid optional services must also be settled on-site.
The customer is responsible for any bank transfer fees.

② On-Site Payment

Payments can be made in cash or via electronic payment (PayPay).
On-site payments must be settled in full after your load-out is completed. Any extension fees, additional services, or consumables will be settled together at this time.
A statement of use will be emailed to you at a later date. Receipts can be issued upon request.

③ Post-Payment via Invoice

This option is only available for corporate clients who have a history of using our studio under the same corporate name within the past year.
Clients with a history of unpaid or delayed payments cannot use this option.
Payment must be made within 8 days after use.
The customer is responsible for any bank transfer fees.

7. Equipment, Facilities & Cyclorama Area.

The condition of the equipment, fixtures, and facilities at the start of use takes precedence.

If equipment, fixtures, facilities, walls, floors, or the cyclorama are damaged or stained due to the user's intent or negligence, the user must bear the actual costs for repairs, restoration, or replacement rentals. Repairs will be carried out by contractors designated by the studio.

If the damage prevents the studio from operating, you will be liable for business compensation equivalent to the number of days closed. In the event of damage, you may be required to pay a temporary deposit of ¥550,000 for the cyclorama and ¥110,000 for equipment.

If the cyclorama area is significantly stained, we will arrange for emergency staff intervention. For superficial stains on the cyclorama floor that can be fixed with a single repainting, a flat fee of ¥22,000 will be charged for arrangement and repainting.

For stains requiring multiple coats, or damages such as holes, cracks, or dents, repair fees will be billed separately based on the condition.

The curved section (cove/R-curve) of the cyclorama is highly expensive to repair; please do not step on it or place heavy objects on it. If damaged, repair and restoration costs will be charged according to the condition.

8. Disclaimer.

The studio assumes no responsibility for any accidents, injuries, theft, or loss occurring within the premises.

Please manage your brought-in equipment and valuables at your own risk.

We are not liable for any damages caused by events beyond our control, such as natural disasters, transportation delays, communication failures, or equipment malfunctions.

If facilities, fixtures, or the cyclorama are damaged or stained due to the user's intent or negligence, you will be billed for repair and restoration costs.

9. Handling of Personal Information.

Personal information collected will be used strictly for processing bookings and inquiries.

Except as required by law, we will not provide your personal information to third parties without your consent.